Returns policy
we will not be liable for any loss or damage of any nature. Shipping All orders will be shipped out within 48 hours. We provide a tracked delivery service with low and high value items and aim to have all goods delivered within 2 to 3 days of placing the order. Returns At the fragrance stop we ensure customer satisfaction therefore allow a 14 days returns. All returned goods must be unused and in its original condition to qualify for a full refund. Damaged Goods If you you receive a damaged item, you will be issued either a replacement or a full refund, whichever option the customer chooses. To qualify for a replacement or a full refund, the customer must return the damaged product to the fragrance stop. In the event where the damaged goods cannot be returned, the customer must provide photo evidence of the item being damaged and a full refund will be issued. Complaints Our primary goal is to ensure customer satisfaction and will always do our best to see our customers completely satisfied, however at times mistakes can happen and their could be certain events which take place that is out of our hands. In those circumstances, if you have any issues or complaints, please speak to us first and we will do our level best to deal with the complaint in a satisfactory manner.
personalised/Bespoke
If you have purchased our perfume spray's this item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.