Shipping & Returns

Returns, Refunds & Exchanges Policy

Thank you for shopping with wholesaleperfumeoilsuk.com.
We aim to provide high-quality products and a smooth purchasing experience. This Returns & Refunds Policy explains your rights and how we handle returns in accordance with UK law.

1. Consumer Returns Policy (For Personal Use)

This section applies only to private individuals purchasing for personal use. Business or resale purchases are covered under the Business & Wholesale Returns Policy (see section 2).

1.1 Your Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer purchasing online, you have the right to cancel your order for any reason within 14 calendar days from the day after you receive your goods.

To exercise this right:

Notify us in writing (email is sufficient).
You then have a further 14 calendar days to return the items.

1.2 Refunds under the 14-Day Cancellation Right

If you cancel within this period, we will refund:

The full cost of the goods
The standard delivery cost you originally paid

Note: Upgraded delivery services (e.g., next-day delivery) are not refundable.

1.3 Condition of Returned Goods

Items must be returned in the same condition you received them.
You may open the packaging to inspect the product as you would in a shop.
If the product has been used beyond what is necessary to inspect it, or is damaged, we may deduct an amount to reflect any loss in value (per Consumer Contracts Regulations).
For hygiene and safety reasons, products used beyond simple inspection cannot be returned.

1.4 Items That Cannot Be Returned

We cannot accept returns for:

Products that have been used beyond inspection
Bottles that have been opened and applied to the skin
Personalised, customised, or made-to-order items
Goods returned after the legal timeframe

Important: Faulty, incorrect, or damaged items are always eligible for return or replacement (see section 1.5).

1.5 Faulty, Incorrect, or Damaged Items

If you receive an item that is faulty, damaged, leaking, or incorrect:

Contact us within 48 hours of delivery (7 days maximum).
Provide your order number, a description of the issue, and photos/videos if possible.
We will replace or refund the item in full once verified.

1.6 Return Shipping Costs

For cancellations under the 14-day cooling-off period, you are responsible for the return postage.
If the item is faulty, damaged, or incorrect, we cover all return shipping costs or provide a pre-paid label.
We recommend using a tracked service for all returns.

1.7 Processing Your Refund

Once we receive the returned goods (or proof of posting), we will process your refund within 14 days.
Refunds are issued to the original payment method only.

2. Business & Wholesale Returns Policy (B2B Orders Only)

This section applies only to business customers, trade buyers, resellers, manufacturers, or anyone purchasing for commercial, professional, or resale purposes.

Important: At checkout, customers must indicate whether they are purchasing as a business or consumer. Bulk or wholesale products (100ml–1kg) are automatically treated as business purchases if selected as such.

2.1 No Cooling-Off Period for Business Customers

Business purchases are not covered by the Consumer Contracts Regulations.
Wholesale and B2B orders do not have a 14-day cancellation right and are not eligible for return due to change of mind.

2.2 Non-Returnable Goods

All wholesale and business orders are non-returnable and non-refundable, unless the goods are:

Faulty
Incorrect
Damaged upon delivery

We do not accept returns for:

Unwanted items
Customer ordering errors
Over-purchasing
Products no longer needed
Slow-selling or unsold stock
Opened or used fragrance products

2.3 Faulty, Damaged, or Incorrect Goods

If you receive goods that are faulty, incorrect, or damaged:

Notify us within 48 hours of delivery (recommended).
Any claims received after 7 calendar days may not be accepted.
Include your order number, a description of the issue, and photo or video evidence.
We will replace the item or issue a refund once the issue has been verified.

2.4 Restocking Fees (Where Returns Are Accepted)

In rare cases where we agree in writing to accept a return for a business order (e.g., unopened packaging materials):

A restocking fee of up to 20–25% may apply
The item must be unopened, unused, and in resaleable condition
Return shipping is the buyer’s responsibility
Refunds are processed only after inspection

2.5 Bulk Fragrance Oils & Ingredients

For wholesale sizes (100ml–1kg) and all bulk oils:

Once opened, goods cannot be returned
Natural variations in colour, viscosity, or sediment are normal
We recommend purchasing a small sample first
No refunds are provided for personal preferences or subjective opinions

2.6 Incorrect Address / Delivery Failures

Business customers are responsible for providing accurate shipping details.
If an order is returned due to:

Wrong address
Failed delivery
Refused delivery

We may apply:

A return shipping charge
A restocking fee (up to 20–25%) if goods remain unopened

2.7 Reporting an Issue

Include clear photos and a description so we can resolve the issue promptly.

2.8 Our Commitment

We work closely with our wholesale and trade clients and aim for fast, fair resolutions.
While we cannot offer change-of-mind returns on wholesale goods, every order is checked, packed securely, and supplied to the highest standards.

3. Legal Compliance Statement

This Business & Wholesale Returns Policy is fully compliant with UK law and governed by UK commercial (B2B) contract law, which is separate from consumer law.

The Consumer Contracts Regulations and 14-day cancellation rights apply only to private consumers, not business customers.
Because these orders are for commercial or resale purposes, we are legally permitted to apply:
- No cooling-off period
- No change-of-mind returns
- Restocking fees
- Strict return conditions
- Non-returnable bulk goods

This policy reflects standard UK wholesale industry practice and complies with the legal distinction between consumer rights and business rights.